Electric SMS has been acquired and is now part of Recharge!
Set up SMS for your store and increase customer lifetime value.
Text your subscribers
Save money by automating support & preventing churn.
Companies save an average of $60,000/year by automating customer support & save 10% in MRR by preventing cancellations.
- info
- Your next order of Cacao / Refill for $39.90 is scheduled for Mar 20 Reply 'Modify Order' to make changes :)
- Modify order
-
Hi Victor, please reply with a number to modify your upcoming
Mar 20 order of Cacao / Refill:
1. Swap Flavors
2. Skip Upcoming Order
3. Update Quantity
4. Update Billing Info
5. Update Shipping Address
6. Update Next Charge Date
7. Add One-Time Item - 2
- Hey Victor - are you sure you want to skip your order for Cacao / Refill scheduled for Mar 20? If so, please reply 'yes' to confirm or 'no' to keep.
They trust us
How it works
9 out of 10 customers want to text your company.
-
1. Collect
Collect phone numbers
through checkout -
2. Engage
Engage your customer via SMS upon successful purchase
-
3. Automate
Automate the conversation and let customers manage their subscriptions
* according to a Twillio survey on more than 6,000 consumers across 3 continents.
Automate your customer service
No more 3am customer service surges.
Sleep soundly.
Automate simple requests and focus your attention when your team is needed.
Full dashboard analytics
Analyze & improve your customer's experience
Unlock key insights on your customer’s engagement and see how much you’ve saved with automation.
1.4%
ElectricSMS opt out rate
40%
Customer engagement
13x
the engagement rate of email
What our customers say about us
"We've saved countless hours automating most of our customer requests and have received great feedback from our new and existing customers. We feel like we're past email and have automation at our fingertips, so we can focus on more of what really matters."
Sarah C.
Founder,
Main Features
Help your customers help you.
Instant Product Swaps
Customers who are interested or tired of the same product can instantly swap to a new product variant. A leading cause of subscription fatigue - totally mitigated.
Seamless Order Skipping
Customers typically opt to cancel their subscriptions during travel time or when they're over-stocked. ElectricSMS makes skipping upcoming order easier than ever.
Intelligent Winbacks
Leverage the engagement rates of SMS to win-back customers who request to cancel their subscription. ElectricSMS provides smart alternative options to users to reduce your churn rate.
Comprehensive Analytics Dashboard
Know exactly what your customers interact with your brand and track how many customer service requests were automated.
Add a One-Time Product
Bump your sales and offer exciting new products to your existing customers. One-time products can be added to upcoming orders with ease.
Text to Order
Onboard new customers through an efficient conversation flow to purchase a product from your store. Immediately enroll them into our system for future order updates.
Helpful Order Reminders
No more surprise charges. The service sends an automated message to customers who's upcoming payment charge will occur in the next 3 days.
... And More
Customers can update their order quantity, billing info, shipping info, next charge date. They can also manage multiple subscriptions and re-activate at any time.